Subscription Cancellation and Refund Policy

You are entitled to request a full refund of the subscription value within 14 days of the first payment for each new plan, provided the conditions below are met.

• You must not have consumed more than 5 credits of the plan's credits.
• The request must be sent by email to contact@vilabs360.com from the same address linked to the subscribed account.
• The account must not have been previously suspended for violating the terms of use.
• Plans activated more than 14 days ago are not covered.

• Credits actually consumed in successful generations.
• Subscription renewals after the initial period covered by the 14-day window.

You can cancel automatic renewal at any time from the “Account and subscription” page. On cancellation, the plan stays active until the end of the paid period, then your account automatically returns to the free plan.

Approved refund requests are processed within 5 to 10 business days, and the amount appears on the same payment method used at subscription.

To request a refund, write to contact@vilabs360.com stating the invoice number and the reason. The team will reply within 24 hours at most.